Support coordination Migration

Open Positions

NDIS Support Coordinator

About The Role

Reporting to the Senior Coordinator, NDIS Support Coordination, you will support participants, their families, and carers in identifying and connecting with appropriate support providers to overcome barriers, develop skills, and achieve their NDIS Plan’s objectives.

Role Responsibilities:

• Assist participants in successfully coordinating their support needs and in achieving outcomes of their NDIS plan;

• Provide support coordination within the agreed timeline;

• Provide advice to participants and their carers on the evolving environment of the NDIS;

• Research and identify providers and other relevant stakeholders and build strong working relationships, and

• Prepare reports, monitor expenditures, and complete all associated  administrative work

About You

About you

• Ideally, with a minimum of one year of experience in the coordination of disability supports (e.g. LAC, Ability Links, front-line coordination, Coordinators or Support, etc.), ideally in an NDIS environment, or lived experience in disability;

• Ability to read and understand support plans or develop a support plan where it is missing;

• Ability to research autonomously and experience in information gathering and networking;

• Demonstrated proficiency in the use of the MS Office suite, working knowledge of databases and demonstrated administration skills, and
• Demonstrated experience in maintaining accurate, professionally appropriate and current records and written reports

• The ability to exercise emotional resilience

• Ability to relate complex matters in an intelligible way to people from all walks of life and of all abilities;

• Good written and verbal communication skills;

• High level of organisational, time management, and planning skills;

• Strong problem-solving skills;

• Strong liaison and interpersonal skills, including active listening, diplomacy, conflict resolution, patience, empathy and ability to work in stressful situations;

• Initiative and willingness to learn in a fast-paced and evolving environment;

• Ability to think creatively, be self-motivated, work unsupervised and in a multidisciplinary team;

• Experience in working with culturally and linguistically diverse communities;

• Strong communication skills, ability to provide information in an accessible form, and

• Solid report writing skills.

• Current NSW driver’s license, own motor vehicle.

A competitive package will be based on qualifications and experience. As a Public Benevolent Institution, employees receive tax-effective salary packaging opportunities, including a tax-free component each year, which can significantly increase your take-home pay.

Participate Australia requires all applicants who can be safely vaccinated for COVID-19 to be so. This is also a pre-condition to ongoing employment.

All successful candidates will be required to undergo pre-employment checks, including reference checks, WWCC, and NDIS Screening checks, as a reasonable condition of employment.

How to Apply

If this role excites you, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the position to hr@participateaustralia.com.au

About Participate Australia – Why work with us

Participate Australia (PA) has supported people with disabilities since 1983, previously as Family Resource and Networks Support Incorporated (FRANS). In March 2017, our organisation undertook a transfer to a company limited by guarantee under the new name, Participate Australia.

We are committed to playing our part in supporting people with disabilities to achieve this goal. PA makes a difference in the lives of people with disabilities by respecting their dignity, autonomy, freedom of choice, and independence and by supporting the achievement of their goals.

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Our People

Shikha Dhangar

Manager, Support Coordination

Shikha has a background in teaching and as a support worker. Her experience helps her to build solid foundations and excellent rapport with participants and their families. Shikha is skilled at connecting participants and their families with a range of services. She is fluent in English and Hindi.

Support Coordination

Personal support to help you manage your NDIS funds, maximise your budget, and work with your providers throughout the plan to meet your NDIS goals.

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What is Support Coordination and what we do?

Support Coordination is a capacity building support which helps you to: Understand and use you NDIS plan to pursue your goals. Connect you with NDIS providers, community, mainstream and other government services. Build your confidence and skills to use and coordinate your supports. We provide Support Coordination (Level 2) and Specialist Support Coordination (Level 3) services.

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Our Team

Our growing, highly experienced and empathetic team of 16 coordinators have the skills, knowledge and networks to help you achieve your goals and get the best possible outcomes. We speak several languages other than English, including Hindi, Arabic, Slovakian, Czech, Cantonese, and Mandarin. We are best known for handling complex cases and delivering timely, person centred outcomes.

Click here to meet our Support Coordination team.

Where to find it on plan and what to do next?

If you are eligible for Support Coordination, you will find it in your plan under capacity building funding.

If you, or someone you know, has been funded for support coordination, our highly experienced and diverse Support Coordination team can help you plan, explore your options and start putting everything into action. We work along side you to implement a plan in a way that suits your needs, preferences and goals.

This includes:

• connecting with the right service providers,
• transitioning from an aged care, forensic system or hospital,
• getting into a supported workplace,
• exploring housing options like public housing, private rental, ILO, SIL/SDA or
• navigating NDIS processes and building your capacity
• working with Allied Health professionals
• supporting you through the process of getting Assistive Technologies or home modification applications
• helping you understand service agreements, pricing and your rights.

We keep a track of your funding utilisation to ensure you are using it in an efficient manner and also organise reports for required review meetings. We give completely independent advice and clear options so you can make informed decisions about your supports and your best way forward.

Where are we?

Our Support Coordination team is based in North Strathfield and we support participants across greater Sydney region.

What's Next?

If you have Support Coordination in your NDIS funding, give us a call at 0401 101 529 or email at scenquiries@participateaustralia.com.au. No referral form needed.

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Get in Touch!

• 113 Edwin St North, Croydon NSW 2132
• (02) 9799 4333
• scenquiries@participateaustralia.com.au

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We have a great job open in our Support Coordination team. You’ll be making a real difference in the lives of people with disabilities. To find out more please go here . Applications close on Friday 23 April.

We are seeking to recruit a Level 3 Support Coordinator – to continue our expansion in Justice and Specialist Support Coordination. This is a great opportunity to make a real difference for people living with disability who are navigating the Justice system. To find out more go to our Open Positions page here..)

Participate Australia helps people to live their best life.

One of our participants Brad \* has been held back from living _his_ best life by being unable to access a specialised wheelchair. This led to social isolation, compounded by COVID, and other challenges. Our Support Coordination team were able to work with this participant and his carers to arrange a revised NDIS plan – which included funding for a new specialised wheelchair. Brad’s wheelchair helps him see friends, family and have easier access to the community.

If you’d like to find out more, call us now on 02 9799 4333

\* Names have been changed to protect privacy.

\* General image used, specialised wheelchair not pictured.

The Support Coordination team at Participate Australia is delighted to let you know that we expanded and have additional capacity to accept new referrals.

We can begin supports with short turnaround times between referral and first implementation meeting. Speaking 8 different languages in addition to English, our team of 16 highly skilled Support Coordinators can help you find and receive the services and supports that you need to meet your NDIS goals. Read more about our team and see how we can help you!

• Shikha, Manager Support Coordination. Shikha’s background as a support worker helps her understand the complexities of intellectual disabilities and build excellent rapport with participants and their families. She speaks fluent Hindi and English.
• Mikayla, Team Leader Support Coordination. Mikayla has over seven years of experience in the disability sector, spanning roles from direct support work to managing day programs and Supported Independent Living homes. She is passionate about empowering participants to achieve their goals and lead fulfilling lives. Currently studying psychology, Mikayla brings a strong focus and specialises in supporting individuals with psychosocial disabilities and mental health.
• Simona, Senior Support Coordinator. Simona has over 8 years’ experience in the disability services industry. She has worked in a myriad of roles in the field including support work, intake officer, care coordinator, and day program manager. Simona has completed a double degree in Communications (Social & Political Science) & International Relations at UTS. Her background helps her relate to people with disability from CALD communities, Simona speaks English and Arabic.
• Marcela, Senior Specialist Support Coordinator. Marcela has been working in the disability sector for the past 20 years and held various positions which has led her to the current role as a Senior Support Coordinator. Marcela has a background in working with community day programs, accommodation for complex mental health needs, crisis intervention, transitions from hospitals and collaborative approach with DCJ and other mainstream agencies.  She primarily supports participants living independently or with their families in the community and is dedicated to delivering a very high level of support in a collaborative way with other stakeholders. Marcela speaks Slovakian and Czech languages.
• Josephine, Senior Support Coordinator. Josephine has completed a Bachelors in Psychological Science and has worked in the disability sector for over 8 years. She is an experienced support worker and support coordinator, who has worked with a wide range of participants, including children with autism.
• Anthony, Senior Justice Support Coordinator. Anthony has a background in community services & has worked in the disability support sector for 7+ years. He comes to us with training in Conflict Awareness, Proficiency in Certificate IV Disability & Diploma of Community Services. He has been a part of our support coordination team for 3 years with a predominant focus on forensic, mental health & specialist participants involved in the justice system.
• Ben, Support Coordinator. Ben is an experienced support worker who has supported participants in their home and community. To supplement his expertise, he is currently studying a Diploma of Community Services. Ben is experienced in working with people with disabilities who have complex medical needs and finding technology-based solutions to every-day problems.
• Samira, Support Coordinator. Samira has experience working as a support worker for individuals with psychosocial disabilities and has also volunteered as a Lifeline phone crisis supporter. She is currently pursuing her Master of Clinical Psychology and is passionate about working with individuals across the lifespan, particularly those with complex mental health presentations.
• Grace, Senior Support Coordinator. Grace has completed a Bachelor of Human Sciences and has a background in allied health and support work. She is experienced in working with a wide range of physical and psychosocial disabilities, with her support also extending into the justice sector.
• Rhodes, Support Coordinator. Rhodes has been a disability support worker in accommodation for the past three years. Over this time, he has worked with about 50 clients, primarily focusing on five clients in one house. Rhodes has developed a passion for the industry from his first day and is eager to continue his career, learning as much as possible. While he has experience with a wide range of disabilities, Rhodes has specialised in more complex cases, particularly those involving cerebral palsy, Down syndrome, and Angelman syndrome. In addition to his work, Rhodes has spent the past three years earning a degree in business and accounting and has had the opportunity to travel the world, visiting places ranging from the Maldives to rural villages in Uganda. Over the past two years, he has taken a special interest in fundraising and working with local communities in East Africa.
• Ashlee, Support Coordinator. Ashlee has worked in the disability sector since 2020, with a background in high-needs support work and complex mental health. She has experience delivering 1:1 high-intensity supports in the home, and has worked as both a Program Coordinator and Day Program Coordinator within the SLES and disability employment sector. Ashlee is experienced in crisis intervention and supporting participants with complex needs, particularly teenagers and young adults.
• Vivian, Support Coordinator. Vivian has experience working in aged care, childcare, and the disability sector. She is passionate about empowering individuals to access the right support and achieve their goals. Vivian has a Diploma of Community Service and speaks Cantonese and Mandarin languages.
• Sarah, Support coordinator. Sarah has a background in community services and over four years of experience as a Support Coordinator. She works closely with participants and families from CALD communities, specializing in hospital transitions and finding suitable NDIS accommodation for participants. Sarah speaks English, Cantonese, and Mandarin.
• Belinda, Support Coordinator. Belinda has a Cert IV/Diploma in Community Services and a Bachelor of Arts (Psychology). She has worked in the disability space for 8 years both as a NDIS Planner and a Support Coordinator. She has worked with participants with varying complexities from early childhood to younger people in residential care.
• Jennefer, Support Coordinator. Jennefer has just completed her Bachelor of Nutrition Science in 2024. Whilst studying, she has worked in the NDIS space for 2 years as a Client Services Coordinator and Support Worker which helped her in discovering her love and passion for helping others and giving back to the community. Jennefer is fluent in Arabic.
• Eva, Support Coordinator. With over 6 years of experience in the disability sector, Eva brings a strong background in community services and a passion for person-centred support. She has worked extensively with participants from Culturally and Linguistically Diverse (CALD) backgrounds and those with psychosocial disabilities, offering tailored support that respects each individual’s needs and values. Eva holds an MBA and applies her knowledge to support effective planning and coordination within the NDIS framework. She is committed to working collaboratively with participants to help them navigate their plans and achieve their individual goals in a respectful, empowering, and culturally responsive way. Eva speaks Hindi, Gujarati, English.
• Kadee, Support Coordinator. Kadee has over 6 years of experience assisting people with disability through her work as an NDIS Local Area Coordinator and a Support Coordinator. She works with a variety of participants including those transitioning into supported accommodation, people with complex disability related health needs, behaviours of concern and assistive technology requirements and families in the community.

Our highly trained team is experienced in supporting a diverse range of participants with complex medical needs and behaviours of concern.

Our team is experienced in supporting Younger People in Residential Aged Care (YPIRAC) participants, participants in supported living or in the justice system and those with varying psychosocial, intellectual, and physical disabilities.

We have been providing NDIS support coordination services since 2016.

If you would like to know more email us at scenquiries@participateaustralia.com.au or call the support coordination team on 0401 101 529.

2021.10.06-Participate\_SCpresentations\_A4\_FINALDownload

_Your questions answered!_

The team of Support Coordinators at Participate Australia are running three FREE online sessions that will explain what makes a good support coordinator and how they can help you, how to submit an effective review, and examining Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA).

1. _Session 1: What makes a good Support Coordinator?_

This session will highlight what makes a good Support Coordinator. It covers the knowledge and core competencies a coordinator should have as a subject matter expert in all things NDIS, as well as some of the things a coordinator should not do It explores how they are expected to support not only the participant but how they work with planners and operate within the guidelines of the NDIS.

1. _Session 2: How to Submit an effective review_

This session will cover the different types of reviews, who can submit a review, understanding what is reasonable and necessary, what are your rights, and how to challenge a review.

1. _Session 3: SIL and SDA – What you need to know!_

This session will discuss what SIL and SDA are, how they differ in terms of what they pay for, and how to become eligible for one or both. We will also discuss the different classifications of SDA, and how to start your own SIL group home or SDA property.

Event Dates

_Session 1_ Wednesday 30th November, 10.30 am to 11.30 am

_Session 2_ Wednesday 7th December, 10.30 am to 11.30 am

_Session 3_ Wednesday 14th December, 10.30 to 11.30 am

EventBrite Details

Please register via Eventbrite or contact us to register & receive your Zoom login in details.

_Contact us today to reserve your place. Spaces are LIMITED._

Email events@participateaustralia.com.au

Or call  0401 101 529